Resident FAQs

When you become a resident at PAM, we set up your online portal. After emailing you a link from Propertyware to set up your account, you have 24 hours to activate your profile and set a password using a desktop or laptop device. Upon setting your account up, you can use your phone or tablet to log in. Once you have set up your online portal, you can log in by going to www.pammke.com and clicking the “Resident Login” tab at the top. Click “Resident Login” again and proceed to inputting your login information.

PAM strives for efficient business operations and utilizes the portal for this reason: By logging in, you are given a clear overview of all components relating to your unit. You can pay rent, submit inquiries, and ensure you are paying rent on time. Understanding your online portal is crucial in attaining clear direction while working with PAM.

To set up your banking information in your online portal, log into your account and click “My Payments”. Select “Payment Accounts” and input your bank account number and routing number. Remember that this method of payment is FREE to you as we absorb the service charge.

If your portal link has expired or you have not received an email to set up your online account, visit our website at www.pammke.com and click the “Resident Login” tab at the top. Click “Sign Up” and Input your information. The office will email you a link to your online portal.

If you are having trouble logging into your portal, first, make sure you are using a desktop or laptop computer. Second, try using a different browser – Google Chrome and Safari are recommended. If you still can’t login, please text us at (41 with your name and address and we will email you a link to reset your password. Please note that when we send you the link to reset your password, you only have 24 hours to do this. If you wait past 24 hours, the link will no longer work and you will have to resend us your information.

Go to our website at www.pammke.com and click the “Resident Login” tab at the top. Click “Resident Login” again and navigate to“Forgot Password”. Input your name and email. A reset link will be emailed to you.

Property Meld is PAM’s online platform for handling maintenance. As a resident, you must have a user account. It is the most efficient way to handle work orders and is at no cost to you.

To create a meld, go to https://www.propertymeld.com/ and log in. You will then be taken to the PAM dashboard. From here, go to the search bar at the top right corner and type in your address. At the top, right corner you will see a drop down menu that says “Options.” Click on it and select “Create Meld”. You will be taken to a form that you need to fill out with proper information keeping the “Maintenance” and “Tags” section blank. Make sure that under “Investors Who Will Be Notified” that “All Enabled Investors” is selected. Once everything is filled out accordingly, you can hit “Create” which is the blue button at the bottom right corner.

After sending a meld, you should be contacted by a tech within 24-72 hours after meld is assigned, depending on the level of urgency. You will be given a 12 hour notice to enter. If unable to reach you or schedule work, tech will gain access to your unit to perform the work anytime after the 12 hour notice becomes effective.

To cancel a meld, select “Cancel” from your Property meld meld view. From the “Cancel” prompt, select “Notes” followed by “Cancel Meld”. The PAM team will be notified of your cancellation and proceed accordingly.

When you move into your new apartment, you will be emailed a check in form. Use this form to record any damages or maintenance issues that are present upon you moving in. This ensures that we have documentation of this and will not charge you for any of these damages when you move out. This check in form should be returned to the office via email within 7 days after moving in.

Your Security Deposit will be posted in your online portal upon the approval of your application. You will submit the payment digitally via the portal.

PAM upholds a structured policy for leases and does not bend the regulations listed on the Lease Agreement. For clarification purposes, the following elements are described in further detail: n- Lease Cosigners: Only those above eighteen are listed on the lease. Those under age 18 are not liable and therefore not included in the lease. n- Pet Regulation: Each rental unit has a different pet policy. For properties that allow pets, they are negotiable based on the strength of application & type of animal. Pet charges apply. No pit bulls, rottweilers, dobermans, or shepherds.n- Subletting Regulation: Resident is not allowed to sublet or assign the rental unit, or any part of it, without prior written consent of the landlord. n- Damage Regulation: If the property is damaged as a result of the intentional acts, negligence, carelessness, or misuse by resident, the resident will be responsible for the cost incurred by the landlord. n- Smoking Regulation: No smoking is allowed on the property at any time unless otherwise indicated in writing by landlord. Any damage to the property as a result of resident’s smoking will be the resident’s responsibility.

If you live in a single family home, it is your responsibility to pay for the water bill. You should contact your city’s water department and transfer the water bill over to your name with the start date being your move-in date. You will be billed on a quarterly basis. The water bill will be mailed to you by the city with information about your account number and who to contact for payments listed on your bill. Note that if you are moving out, it is your responsibility to remove your name from the water bill. If you do not remove your name by the time you are moved out, you may be charged for the next bill.

The PAM team does not accept payments of any kind at the office. We believe in digital efficiency and request all payments to be made online via the online portal. A paylease account number may be utilized at any Walmart or Kmart location if preferred.

If you do not already have a Paylease account number emailed to you, please post a comment in your online portal that you need one sent to you.

All rent is due on the 1st of the month and late fees are charged on the 6th of the month. PAM charges $25 per late day, and up to $100 per month. If you think you might be late, notify the office through your online portal before the 1st of the month. If notified, we will waive any late fees upon a confirmation of a new date as to when the balance will be paid in full. If you do not pay by that new set date, you will be charged late fees and be considered delinquent. Remember, PAM cannot waive late fees for any notices of late payments received on or after the 1st.

Your rent payment is considered received upon submitting payment online and receiving confirmation notice. You can pay with a credit/debit card or complete the transaction with a Paylease card. To pay with a credit/debit card, log into your portal and click on the “Pay rent with debit or credit card” option to submit. Pay with a PayLease Card is functionable at any Walmart or Kmart location. Remember, that we do not accept payments of any kind at our office.

You can set up automatic payments through your online portal. To do so, log into your online portal and click “My Payments” followed by “Payment Accounts”. Input your bank routing number and account number. Schedule a one time payment or a continuous payment. n- Note: The office has no access to your portal or account. Any payments you set up through your online portal can not be canceled or denied by the office. If you need to cancel a scheduled payment, you will need to log into your portal to conduct such change.

PAM keeps diligent track of all Resident Information and it is crucial contact information remains current. If a change arises, message the PAM team immediately through your online portal so our records can be updated.

Lease Agreement Terms are crucial regulations that must remain current. If a Lease Agreement Term requires a change, let the PAM team know through your portal. PAM must approve any changes before the process of formal Lease Alterations can commence.

To transfer Units prior to your Lease Expiration, you must provide proper notice via your online portal. Keep in mind, there is a penalty charge equal to one month’s rent and you are responsible for paying rent and any lease obligations of your first unit until the PAM team finds someone to replace you. If willing to move under these terms, the PAM team will guide you into making a smooth transition.

To renew your lease, verify so via the PAM text you will receive 90 days before your lease expires. The PAM team requires a response by the 60 day mark before assuming you will not be renewing and placing your unit up for rent immediately. n- Note that we only offer one year leases and not month-to-month. If you have a special situation and cannot do a whole year, you must communicate this with the office.

Lease Renewal Rent Raises include a standard rent increase of $25.00 a month. This is to offset increases on property taxes, property management fees and cost of living. If this does not work for you, send a message to PAM through your online portal detailing your concern and we will guide you further.

If you need a homestead form filled out, please scan the document and email it to the office. The office will fill it out and email it back as soon as possible. If you need to know where to send the forms, please post a comment through your online portal.n- Note that we do everything digitally and will not accept any forms handed in at the office.

When moving out of your unit, PAM upholds clear guidelines for smooth Offboarding.nAll PAM leases require a 60 day notice to vacate. Make sure you have provided your notice through your online portal with an official move out date. nYou must return the keys to our office by your lease end date or move out date. Please drop keys through the front door of the mail slot in an envelope with your name and address on it. If we receive keys later than your lease end date, you will be charged another month’s rent. You must additionally provide the office with your forwarding address for your security deposit mailing. Remember, security deposits are mailed out 21 days after the office receives the keys. nLastly, make sure you have removed your name from WE Energies and if you live in a single-family home, remember to read the water meter before leaving and contact the city’s water department about it.

Security deposits are scheduled to be mailed out 21 days after we receive the keys to your unit. We send all security deposits via certified mail – so you will need to sign for it when it arrives. We will provide a tracking number when it is mailed out. nPlease note that if no one is available to sign for the mail when it arrives, it will be sent back to the office. In such a case, you may set up an appointment to pick it up.

When you sign a lease, you are agreeing to remain liable for that lease until the end date stated on the lease. Legally, you remain responsible for that lease until the end date. We understand that life happens and sometimes a lease must be broken early. If this is the case, you must notify the office when you plan to move out so your unit can be put up for rent immediately. You remain liable for the lease (which includes rent, utilities, and any responsibilities such as lawn care and snow removal) until the unit has been rented. A penalty fee equal to 1-month’s rent will be charged to your account.

PAM expects on-time rent payment from all residents and follows a direct procedure for cases of late rent. If payment is not paid on the date indicated, late fees are added and a five day notice is generated the following business day. Failure to pay within five days of such notice will result in legal action being initiated the day after.

Welcome to the PAM fam! If PAM just took over as the new manager at the property you reside at, make sure to provide the office with your correct email and phone number. You should receive email links to your accounts with us; Log into them upon receival (some links expire after 24 hours). Lastly, read the Resident Information packet we will be emailing you. Important information about how to pay rent, make maintenance requests, contact us, and more policy information are shared in this packet. Please make sure you review the packet and understand our policies.